Delivery

I'm happy to see you in my naive shop
You can reach me on my Email – rachelilila@gmail.com
Or on my facebook page
Please 'like' my page when you visit me on my page.
You can also send me a message here in the contact section.
Payment Policy
I accept payment via Pay-Pal only.
Items are shipped worldwide to any destination.
PLEASE NOTICE - Orders that are more than $240 will need to pay another $17 for an Israeli export tax. In order to avoid it please split your order into two orders and I'll refund the double shipping.
Shipping Policy
The jewelry are shipped in a gift box.
The jewelry will be shipped within 3 business days.
Standard registered air- mail shipping (10-24 business days) is offered for 4$ (up to 0.199 kg).
and for 1$ with another item.
I always send an email when you buy a product and let you know when I'll ship it
You will get another email after shipment with your package number.
Refund Policy
All my pieces are shipped packed in padded cardboard present boxes and are marked as breakable on the outside of the box. If for any reason the item arrives damaged, please do not hesitate to contact me.
In order to safeguard against fraud, a picture of the broken / damaged item must be sent to me via email.
Personalized jewelry - If it is something that can be fixed, I'll ask you to ship it back to me (I'll pay for the shipping - First Class Mail), I'll fix it and ship it back to you.
Other jewelry - I'll ship a replacement jewelry or refund your money.
Personalized/custom orders are non-refundable. About my other jewelry, If you are not satisfied with the product you purchased (and I hope this is never the case), please contact me to work out either a refund or a replacement item. The item you received must be returned within 7 days of arrival and be in as good a condition as when it was sold.
If a replacement item was requested, shipping costs of the item will be on you. Refunds do not include return shipping costs.
My address is:
Racheli Lila
365 Hadas st
Adi
Israel
Please add a note with your full name and your Email address.
I'll get back to you via email in 3 business days from package arrival.
Jewelry fixing policy
I'm always happy to fix my jewelry.
If it is something minor, It will cost you only the shipping cost - $4 (standard shipping).
In other cases, I'll let you know how much it will cost according to the damage.
Please don't hesitate to contact me if something is happened to the product you bought from me.
Custom Orders
I love custom orders!
If you have in mind something original or similar to my pieces that you wish to have (not something of another artist of course), I'll be happy to make it for you if I can.
For custom orders paying is in advance, according to the requested piece, after I'm sending a sketch of it.
Custom orders are non-refundable.
I wish you a smiling day,
Racheli Lila.